Arriving in a new city after a long flight can be challenging and let’s face it almost every trip to Sydney Airport is a long flight! I have put this Sydney Airport guide together because we thing having some information about what to expect at the airport will make your arrival so much easier.
Last updated: 15 Jan 2020
If you get lost or have questions once you arrive keep an eye out for the volunteer Airport Ambassadors, they wear bright blue jackets to help make them easy to find. Volunteers are located in both arrival terminals and international departures. However, armed with this list of frequently asked questions about Sydney Airport, I think you will be just fine!
- Sydney Expert Guide to using Sydney Airport
- Facilities at Sydney Airport
- Transport from Sydney airport to the city (CBD)
- Airport Transfers.
Sydney Expert Guide to using Sydney Airport
Sydney Airport, also known as Kingsford Smith Airport, is the oldest continually operating airport in the world. It is located close to the city in the south-eastern Sydney suburb of Mascot about 7km-9km from the central business district depending on which terminal you are at. It’s a busy place with over 29 million passenger movements a year, so at times it is crowded, and things can take a while. A second airport is long overdue but still a way off.
How many Terminals are there?
The airport has three terminals, one international and two domestic terminals. These are located adjacent to each other but require a bus or train transfer.
Terminal 1 – International Terminal
Terminal 2 – Domestic Flights – Virgin, Jetstar, Rex Qantas (flight numbers QF1600 up)
Terminal 3 – Domestic flights Qantas (all flight numbers QF0400-1599)
The terminals are usually just referred to as T1, T2 and T3.
How do you transfer between terminals at Sydney Airport?
Some airlines, such as Qantas and Virgin, offer free transfers for some of their connecting customers. There is also a free shuttle bus; the T-Bus which runs from 6.00am until 8.30pm. The journey takes approximately 15 minutes.
If you are in a hurry, I suggest you take the train between terminals. The station is easy to find, the trip is less than 5 minutes, and it costs $6.40. You don’t need an Opal card you can buy a single ticket. A taxi can cost as much as $17-25 one way as traffic can be horrendous between terminals.
What time does is Sydney Airport open?
The International Terminal is open from 3 am – 11 pm.
The Domestic Terminal is open from 4 am – 11 pm.
There is a flight curfew in Sydney after these hours, and flights that are running late are fined so in some cases they divert to Melbourne or Brisbane if there are unavoidable delays.
Can you sleep overnight at Sydney Airport?
The airport is closed overnight so pretty much everything shuts down between 9-10pm. The Domestic Terminals (T2 and T3) are locked, and you cannot sleep there at all. There is a small and uncomfortable waiting area near the International Train Station and staff may let you rest here if you have a ticket for a flight the next morning. There are no benches, and no heating is offered at night, so prepare accordingly.
If this sounds too hideous, and I would not recommend it, there is a Rydges Hotel on-site near the International Terminal and several hotels within 1 km of the domestic terminals.
How long before my flight do I need to arrive at the airport?
The suggested times are 2 hours before a domestic flight and 3 hours before an international flight. If you are travelling by car, please allow for extended delays during peak hour. The peak traffic times are 6.30-9.30am and 4.30-6.30pm.
New routes to the airport are under construction and traffic is often seriously ridiculous with it not being unheard of to take up to an hour for the 9km trip from the city. Other times you can breeze through in 20 minutes; it is hard to know so don’t cut it too fine. Saturday and Sunday mornings can be just as bad as weekdays. January 1 and 2 are also very busy.
Facilities at Sydney Airport
Is there free internet access?
Sydney Airport offers free wifi with reasonable speeds and connectivity. There are also free kiosks throughout Terminal 1. In departures, you will find them a bank of them on the south side of the terminal. Airside (after customs) they are near gates 24, 31 and 53. They do sometimes move these around so check the airport map if you can’t find them.
Can you buy a sim card?
You can buy sim cards for your mobile device from Optus, Telstra or Vodafone in the International Terminal arrivals hall. Stores are open until 11 pm. It is worth noting, however, that they don’t always offer the exclusive bundles available in the city. If you are here for a longer time or need lots of data, it is worth waiting until you can get to a supermarket (Woolworths Town Hall is great) where you will find a more extensive range with much better data allowances for the same price or less.
If you are planning on travelling outside city areas, you might want to consider a Telstra sim as these have better coverage in rural Australia. The Australia Post shop in the departures hall of T1 sells Telstra sim cards. There are also several private counters selling all brands.
Can you charge your devices?
In Terminal 1 there are lots of places to charge your phone once you pass through immigration with facilities at almost every gate. However, there are only a couple in the departures area. You will find them near the Optus shop in the middle of the hall and the northern end by the International Terminal Train station.
In Terminal 2 there is a lot of plenty of outlets by the departure gates.
Is baggage/luggage storage available at Sydney Airport?
Baggage storage is available in Terminal 1. It is operated by Smarte Carte and is opened until 9.30 pm each day. You will find it at the southern end of the terminal near the florist.
Are there showers at Sydney Airport Terminals?
Some of the toilet blocks in Terminal 1 have shower stalls, but there is no soap or towels. You can buy basic toiletries at the Post shop at the southern end of the departures hall. In Terminal 1 (airside) near counters A and K on the departures level. Airside you will find them near Gate 31, Gate 51. In the arrivals (landside) near check-in counter B.
Is medical assistance available at the airport?
There is a medical centre in Terminal 1 that is opened from 8 am to 5 pm. You may also get basic medical products from the pharmacies in both terminals. The nearest hospitals are St George Hospital at Kogarah and Price of Wales Hospital at Randwick.
What can you do while you are waiting for your flight?
Sadly Sydney Airport has nothing exciting to make you want to linger here much longer than you need to. There are a few dozen shops in the International Terminal and several restaurants, but no fun diversions like you find in Singapore!
If you have a long layover and no lounge access with your ticket you have few options:
- Book a room at the Rydges Hotel in the T1 carpark
- Book a room at the Mantra Hotel located adjacent to the Domestic Terminals (day rooms available)
- Spend some time exploring the city using my easy guide to what you can do in Sydney in 5 hours
- Check out our review of the full list of airport hotels for an overnight stay
Transport from Sydney airport to the city (CBD)
Trains, buses, shuttles, and taxis operate from Sydney airport. Choosing the best transfer option will vary depending on how many people you are travelling with, where you are heading and how much comfort you need.
Assuming you are going to the centre of the city (CBD)
- The fastest journey will be on the airport train – particularly in peak hour, but it is expensive ($18.70 to the city)
- The cheapest trip will be on the 400 bus and the suburban train network (but it’s certainly not for the faint-hearted)
- The most comfortable journey will be in a taxi – but it could cost you a fortune if you travel in peak hour or need to head across the Bridge.
Sydney Airport Train – ‘AirportLink.’
The airport train will get you from the International Terminal to Central Station in 15 minutes and to Circular Quay in 20 minutes. It’s three minutes faster if you are travelling to the Domestic terminal. Trains run every 10-15 minutes with the last train leaving at 11.45 pm.
I wrote a separate article with tips for taking the airport train, which will help work out the best strategies for a comfortable journey.
How much does the airport train cost?
As these stations are privately owned tickets are expensive. On top of the usual CityRail fare, there is a station access fee of $14.30 for adults and $12.80 for children (5-15yrs). If you plan on using public transport in Sydney, you can purchase an Opal Card at the airport, but you can also travel on a single-use ticket or even your credit card to tap on and off. You can read all about using Opal in this article
The only time I would avoid the train is the early morning peak – say 7.45-8.40 am when trains are usually really crowded, and you may find it difficult to enter with your luggage. Head to the front of the train for your best chance at some space or wait for the next train as some non-express trains are not as crowded.
Is it a good idea to take a taxi?
Taxi ranks operate outside each terminal. There are marshalls on hand to help if you need a large taxi (we call them maxi-taxi) for groups of 5 or more. They can also arrange taxis with children’s car seats or accessible taxis for wheelchair users.
If you are travelling in a group of 3 or more a taxi is often the cheapest option. The average fare to the city is $45 add another $10 if you are heading to the Rocks or midtown. Fares will be higher in the early morning and late afternoon when peak traffic hits.
On top of your fare, there is a $3.00 airport taxi levy and a $5.50 Eastern Distributor toll if you travel to the city via this road. Between 10 pm and 6 am a night surcharge is added to your fare. This trip should take about 20-30 minutes.
Rideshare services are legal in Sydney, and Sydney Airport has a designated pick up area just a couple of minutes walk from the arrivals gates. You can book your service using the free airport wifi, and you will usually find a car arrives within 5-10 minutes. Uber, Ola and Taxify are all available and offer similar services and prices.
If you have never used one of these companies before, download their app and enter the matching referral code during the setup process to get a free ride or discount. There is free wifi at the airport for you to access your apps without having a sim card
- Ola – AG2HR2U
- Uber – ubersydneyexpertue
I prefer Ola because I think they treat their drivers better, but there is not a lot of difference. Ola often have special airport arrival and departure deals. Rideshare is approximately 20% cheaper than taxis. To get an idea of the cost, you can check this Uber price estimator or by downloading either app.
The budget traveller transport hack
Warning This is only for genuine frugal travellers!
Two public bus routes, the 400 and the 410, go via the airport. Either of these buses will get you to a train station on the city rail network. The preferred option is the eastbound bus, ask the driver to let you off at Mascot station and change to a city train. The bus will cost $3.80 from T1 or $2.40 from T2/3. The train will cost $4.00. Total travel time will be about 30 minutes from T1 or 15 minutes from T2/3.
From the international terminal, the westbound bus is slightly quicker. Get off at the 3rd stop, Rockdale and then join the train to the city. Do not get off at the station before this (Banksia) as this station has limited service and does not have a lift. The bus will cost $3.80 from T1 or $2.40 from T2. The train will cost $4.80. Travel time from T1 is approx. Thirty minutes or T2/3 50 minutes.
You can either get an Opal card or use your credit/debit card or even Apple pay or Google pay. Learn how the Opal system works on this comprehensive post.
These are great if you have to head into the northern suburbs or any of Sydney outer suburbs. We use these for booking transfers sometimes and have had no problems with Manly Express for the Northern Beaches and Airport North Shuttle, which confusingly also goes west! Both of these services list their pricing on their websites.
Budget – Shared Shuttle
If you like the idea of arriving to a pre-arranged shuttle, then this service by Go Sydney Shuttle has a good reputation and is really affordable at less than $20 per person. It’s a shared service, and they make 2-4 stops along the way depending on the number of passengers. They monitor your flight arrival information so will meet your flight even if there are delays. At only $2-3 more than the train, it is a good option if your hotel is not near a train station or if you don’t fancy tackling an unfamiliar public transport system after a long flight.
If you prefer a private transfer, you can book a premium transfer starting at $79 for two passengers. The uniformed driver will be waiting with your name card to take you directly to your hotel. Larger vehicles are also available for groups. You can check the full range of options here.
But wait there’s more
- An option I have not tried is the airport limo.
- You can also hire a car; almost all the leading companies have desks at the arrivals halls. Try the comparison site Drive now for your options.
Need ideas for budget hotels in Sydney? I have also written a detailed guide to the different parts of Sydney to stay in and the pros and cons of each area. Also, don’t rule out airport hotels, some of them are great.
Got more questions? Head over to our Facebook Group for a quick answer.