A Guide to Using Sydney Airport

Arriving in a new city after a long flight can be challenging, and let’s face it, almost every trip to Sydney Airport is a long flight! I have put this Sydney Airport guide together because we think having some information about what to expect at the airport will make your arrival so much easier.

Last updated: 2 May 2021

If you get lost or have questions once you arrive, keep an eye out for the volunteer Airport Ambassadors, they wear bright blue jackets to help make them easy to find. Volunteers are located in both arrival terminals and international departures. However, armed with this list of frequently asked questions about Sydney Airport, I think you will be just fine!

Sydney Expert Guide to using Sydney Airport

Sydney Airport, also known as Kingsford Smith Airport, is the oldest continually operating airport in the world. It is located close to the city in the south-eastern Sydney suburb of Mascot. It is approx 7km-9km from the centre of the city, depending on which terminal you arrive at. 

It’s a busy place with over 29 million passenger movements a year, so at times it is crowded, and things can take a while. A second airport is being built west of the city but still a way off.

How many Terminals are there?

The airport has three terminals, one international and two domestic terminals. These are located adjacent to each other, but travel between the domestic and international terminals require a bus or train transfer.

Terminal 1 – International Terminal
Terminal 2 – Domestic Flights – Virgin, Jetstar, Rex Qantas (flight numbers QF1600 up)
Terminal 3 – Domestic flights Qantas (all flight numbers QF0400-1599)

The terminals are usually just referred to as T1, T2 and T3.

How do you transfer between terminals at Sydney Airport?

Some airlines, such as Qantas and Virgin, offer free transfers for selected connecting customers. There is also a free shuttle bus; the T-Bus which runs from 6.00am until 8.30pm. The journey takes approximately 15 minutes.

If you are in a hurry, I suggest you take the train between terminals. The station is easy to find, the trip is less than 5 minutes, and it costs $6.40. You don’t need an Opal card; you can buy a single ticket. A taxi can cost as much as $17-25 one way as traffic can be horrendous between terminals.

What time does is Sydney Airport open?

  • The International Terminal is open from 3 am – 11 pm.
  • The Domestic Terminal is open from 4 am – 11 pm.

There is a flight curfew in Sydney after these hours, and flights that are running late are fined so in some cases they divert to Melbourne or Brisbane if there are unavoidable delays.

Can you sleep overnight at Sydney Airport?

Sleeping at Sydney airport
It is not easy to spend the night at the terminal

The airport is closed overnight, so pretty much everything shuts down after 10pm. The Domestic Terminals (T2 and T3) are locked, and you cannot sleep there at all.

There is a small and uncomfortable waiting area near the International train station, and staff may let you rest here if you have a ticket for a flight the next morning. There are no benches, and no heating is offered at night, so prepare accordingly.

If this sounds too hideous, and I would not recommend it, there is a Rydges Hotel right at the door of the International Terminal. There are several more hotels within 1 km of the domestic terminals.

How long before my flight do I need to arrive at the airport?

The suggested times are two hours before a domestic flight and three hours before an international flight. If you are travelling by car, please allow for extended delays during peak hour. The peak traffic times are 6.30-9.30am and 4.30-6.30pm.

New routes to the airport are under construction, and traffic is often seriously ridiculous, with it not being unheard of to take up to an hour for the 9km trip from the city. Other times you can breeze through in 20 minutes; it is hard to know, so don’t cut it too fine. Saturday and Sunday mornings can be just as bad as weekdays. January 1 and 2 are also very busy.

Facilities at Sydney Airport

Is there free internet access?

Sydney Airport offers free wifi with reasonable speeds and connectivity. There are also free kiosks throughout Terminal 1.

Free internet access at Sydney airport
Internet and masssage chairs

In departures, you will find a bank of them on the south side of the terminal. Airside (after customs), they are near gates 24, 31 and 53. They do sometimes move these around, so check the airport map if you can’t find them.

Can you buy a sim card?

You can buy sim cards for your mobile device from Optus, Telstra or Vodafone in the International Terminal arrivals hall. These stores are usually open until 11 pm. However, it is worth noting that they don’t always offer the exclusive (cheaper) bundles available in the city.

If you are here for a longer time or need lots of data, it is worth waiting until you can get to a supermarket (Woolworths Town Hall is an easy spot to find) where you will find a more extensive range with much better data allowances for the same price or less.

Phone counters at Sydney Airport
You will be inundated with sim card options in the international arrivals hall. Most open quite late.

If you plan on travelling outside city areas, you might want to consider a Telstra sim as these offer the best coverage in rural Australia. The Australia Post shop in the departures hall of T1 sells Telstra sim cards. There are also several private counters selling all brands.

Can you charge your devices?

In Terminal 1, there are many places to charge your phone once you pass through immigration, with facilities at almost every gate. However, there are only a couple in the departures area. You will find them near the Optus shop in the middle of the hall and the northern end by the International Terminal Train station.

In Terminal 2 there is a lot of plenty of outlets by the departure gates.

Is baggage/luggage storage available at Sydney Airport?

Baggage storage is available in Terminal 1. It is operated by Smarte Carte and is opened until 9.30 pm each day. You will find it at the southern end of the terminal near the florist. Alternatively, wait till you get to the city and try out the Mind My Bag service

Are there showers at Sydney Airport Terminals?

Some of the toilet blocks in Terminal 1 have shower stalls, but there is no soap or towels. You can buy basic toiletries at the Post shop at the southern end of the departures hall. In Terminal 1 (airside) near counters A and K on the departures level. Airside you will find them near Gate 31, Gate 51. In the arrivals (landside) near check-in counter B.

Is medical assistance available at the airport?

There is a medical centre in Terminal 1 that is opened from 8 am to 5 pm. You may also get basic medical products from the pharmacies in both terminals. The nearest hospitals are St George Hospital at Kogarah and Price of Wales Hospital at Randwick.

What can you do while you are waiting for your flight?

Shopping at Sydney airport
Dining had improved remarkably before Covid but these days it’s anyones guess

Sadly Sydney Airport has nothing exciting to make you want to linger here much longer than you need to. There are a few dozen shops in the International Terminal and several restaurants, but no fun diversions like you find in Singapore!

If you have a long layover and no lounge access with your ticket you have few options:

Botanic Gardens Sydney
Wouldn’t you rather be here than waiting at the airport

Transport from Sydney airport to the city (CBD)

Trains, buses, shuttles, and taxis operate from Sydney airport. Choosing the best transfer option will vary depending on how many people you are travelling with, where you are heading and how much comfort you need.

Assuming you are going to the centre of the city (CBD)

  • The fastest journey will be on the airport train – particularly in peak hour, but it is expensive ($18.70 to the city)
  • The cheapest trip will be on the 400 bus and the suburban train network (but it’s certainly not for the faint-hearted)
  • The most comfortable journey will be in a taxi – but it could cost you a fortune if you travel in peak hour or need to head across the Bridge.
  • All major rideshare services operate from the airport and have a designated pick up area.

The airport train will get you from the International Terminal to Central Station in 15 minutes and to Circular Quay in 20 minutes. It’s three minutes faster if you are travelling to the Domestic terminal. Trains run every 10-15 minutes with the last train leaving at 11.45 pm.

I wrote a separate article with tips for taking the airport train, which will help work out the best strategies for a comfortable journey.

How much does the airport train cost?

As these stations are privately owned, tickets are expensive. On top of the usual CityRail fare, there is a station access fee of $14.30 for adults and $12.80 for children (5-15yrs).

If you plan on using public transport in Sydney, you can purchase an Opal Card at the airport, but you can also travel on a single-use ticket or even your credit card to tap on and off. You can read all about using Opal in this article.

The only time I would avoid the train is the early morning peak – say 7.45-8.40 am when trains are usually really crowded, and you may find it difficult to enter with your luggage. Head to the front of the train for your best chance at some space or wait for the next train as some non-express trains are not as crowded.

Is it a good idea to take a taxi?

Taxi ranks operate outside each terminal. There are marshalls on hand to help if you need a large taxi (we call them maxi-taxi) for groups of five or more. They can also arrange taxis with children’s car seats or accessible taxis for wheelchair users.

If you are travelling in a group of 3 or more a taxi is often the cheapest option. The average fare to the city is $45 add another $10 if you are heading to the Rocks or midtown. Fares will be higher in the early morning and late afternoon when peak traffic hits.

On top of your fare, there is a $3.00 airport taxi levy and a $5.50 Eastern Distributor toll if you travel to the city via this road. Between 10 pm and 6 am a night surcharge is added to your fare. This trip should take about 20-30 minutes.

Can I use rideshares from Sydney Airport?

Rideshare services are legal in Sydney, and Sydney Airport has a designated pick up area just a couple of minutes walk from the arrivals gates. You can book your service using the free airport wifi, and you will usually find a car arrives within 5-10 minutes. Uber, Ola and Taxify are all available and offer similar services and prices.

If you have never used one of these companies before, download their app and enter the matching referral code during the setup process to get a free ride or discount. There is free wifi at the airport for you to access your apps without having a sim card.

  • Ola – AG2HR2U
  • Uber – ubersydneyexpertue

I prefer Ola because I think they treat their drivers better, but there is not much difference. Ola often has special airport arrival and departure deals. Rideshare is approximately 20% cheaper than taxis. To get an idea of the cost, you can check it by downloading either app and view the estimated cost before you book.

The budget traveller transport hack

Warning – This is only for genuine frugal travellers! 

Sydney airport transport Bus 400 services the airport
Sydney’s 400 Bus Bondi to Burwood via both airport terminals

Two public bus routes, the 400 and the 410, go via the airport. Either of these buses will get you to a train station on the city rail network. The preferred option is the eastbound bus, ask the driver to let you off at Mascot station and change to a city train. The bus will cost $3.80 from T1 or $2.40 from T2/3. The train will cost $4.00. Total travel time will be about 30 minutes from T1 or 15 minutes from T2/3.

From the international terminal, the westbound bus is slightly quicker. Get off at the 3rd stop, Rockdale and then join the train to the city. Do not get off at the station before this (Banksia) as this station has limited service. The bus will cost $3.80 from T1 or $2.40 from T2. The train will cost $4.80. Travel time from T1 is approx. Thirty minutes or T2/3 50 minutes.

You can either get an Opal card or use your credit/debit card or even Apple pay or Google pay. Learn how the Opal system works here 

Airport Transfers.

These can be the best choice if you have to head into the northern beaches or any of Sydney outer suburbs. We sometimes use these for booking transfers and have had no problems with Manly Express for the Northern Beaches and Airport North Shuttle, which confusingly also goes west! Both of these services list their pricing on their websites.

Pre-Booked transfers

Budget – Shared Shuttle
If you like the idea of arriving to a pre-arranged shuttle, then this service by Go Sydney Shuttle has a good reputation and is really affordable at less than $20 per person. It’s a shared service, and they make 2-4 stops along the way depending on the number of passengers.

They monitor your flight arrival information so they will meet your flight even if there are delays. At only $2-3 more than the train, it is a good option if your hotel is not near a train station or if you don’t fancy tackling an unfamiliar public transport system after a long flight.

Private Transfers

If you prefer a private transfer, you can book a premium transfer starting at $79 for two passengers. The uniformed driver will be waiting with your name card to take you directly to your hotel. Larger vehicles are also available for groups. You can check the full range of options here.

But wait there’s more

  • An option I have not tried is the airport limo.
  • You can also hire a car; almost all the leading companies have desks at the arrivals halls. Try the comparison site Drive now for your options.

I have also written a detailed guide to the different parts of Sydney to stay in and the pros and cons of each area. Also, don’t rule out airport hotels, some of them are great.

Need to save $$$ check out these budget hotels in Sydney

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59 thoughts on “A Guide to Using Sydney Airport”

  1. Hi Sydney Expert, my friend will arrive at T2 terminal at 7:40 pm via Virgin Australia and she has to catch at flight to Hawaii at 9:40 pm by Hawaiian Airlines. The bookings between flight are done separately although I found out that Hawaiian Airlines is a codeshare partner airline of Virgin Australia. What is her best option to get to the international airport faster, by taxi or Virgin’s Seamless Transfer? Thank you.

    • If the airline can arrange the transfer I would do that but the next quickest way and possibly the quickest way is to take the train between terminals. You can tap on with a credit or debit card as long as it has a chip.

  2. Hello

    We need transfer with Ready2go to IBIS BUDGET EAST SYDNEY. We arrive very late at 22:30 from Dubai. Is any problem for shuttle or taxi transfer provided by Ready2go?



  3. Hi, what is the nearest point to Darling Harbour(Woolbrokers Hotel) to get off from the 400 Bus from International Terminal?

  4. Hi Sydney expert, we are a party of 4 adults 5 children flying out from the T1 at 6am. My husband and friends husband are going to drop us 2 ladies off with the kids then park the car at an external car park, is it possible to walk from Gertrude Street, Wolli Creek to the T1 terminal or will they have to take a taxi? They won’t have any luggage or children with them…

    • Hi Cassandra Yes you can walk from Gertrude Street but it will take about 15 minutes. It’s a fairly easy walk that many airport staff who live in the area do every day.

  5. I am arriving at Sydney domestic airport on December 25th. What is the terminal for Jetstar from Melbourne? Will I be able to take the 400 bus (Eastbound) from the respective terminal to Mascot in order to get the train to CBD? My understanding is that I can pay for the ticket in the bus. Being Christmas Day, will the buses and trains operate regular times or they have a reduced schedule? If so, where can I find that?

  6. Thank you very much for such a detailed write-up. Your work will certainly help me as I plan on leveraging a few things you highlighted.

  7. Hello, we area party of 3 adults arriving in Sydney on Thursday, Dec. 27, 18 around 4pm. We are staying at Mantra on Kent St. What is the easiest way to our hotel. Taxi or Uber? At this time of the day would uber be cheaper than a taxi?

    • Hi Nina Rideshare services are always cheaper than Taxis and of the various services available in my experience as a heavy user OLA is the preferred operator. They are cheaper than Uber and usually more reliable. If you use the code in the article above you will get $20 off your first ride – which could be almost half the fare depending on the traffic. Just made sure you enter the code while you are registering your details after you download the app.

  8. Hi. I read there haw been changes at the airport – there is a special needs relative (non speaking – non literate) coming in from Melbourne – can I still meet him at the gate? He usually flies Virgin.

    • I just called the airport and double checked and they said you can still meet people at the domestic flight gates. You just need to allow time to pass through security.

  9. Great guide! In fact a well-researched piece of content. Covering the travel between the airports to any specific place in the city. Keep the good work going.

  10. I will arrive in September with my 10 year old daughter, our flight arrives at 20.15. We have 29 hours of travel behind us, and would like to get to our hotel (The Grace) as soon as possible. What would you suggest? I’m not sure if I will be able to use my mobil Thank you 🙂

    • The best option will probably be a taxi – you can use free wifi in the airport on arrival to book an Uber and there is a specific pick up area that makes it easier to find them once they arrive. You can estimate the taxi cost using this page https://www.taxifare.com.au/ Also our google maps in Sydney lists public transport and rideshare options with price estimates to give you a better idea.

  11. I am arriving by 6-7 am and would need to travel to North Ryde with considerable luggage (Alone/1 person). What would be the safest/convenient way?

    • Hi I would take an rideshare – the traffic at 6 will be fine, by 7am it will be building up but the train will require you to change at Central and by the time you get there it will be peak hour. The train from the city to Ryde will not be too bad as it’s going in the opposite direction but unless you have a tight budget I would do a rideshare (Uber, Ola, Taxify)

  12. Question regarding transferring between T1 and T3: I am asking on behalf of friends who do not speak English well (one is a minor)and have never travelled internationally. They are travelling on Air Canada to Sydney. They then have separate tickets to Perth on Qantas. Everything I have read about getting between the terminals seems confusing: Qantas to Qantas; Oneworld air lines; others.
    Since they fall into the ‘others’ category because they have separate tickets for the Perth leg and are not part of Oneworld, what is the easiest (but not costly) way for them to get to T3.

    • The least confusing way is to take the train – Airport Link offers a $6.40 per person single ticket for passengers travelling between the T1 International and T2/T3 Domestic terminals. The journey takes only two minutes. The train station is well signposted and there are lifts and escalators so it’s really quite easy. The journey takes less than 5 minutes and there are trains very regularly.

      • Thanks for your prompt reply. What level does the train leave from? Once they catch the train, is the stop for Terminal 3 announced or posted? They are very uncomfortable about what happens once they arrive in Sydney. I am hoping to give them very specific instructions.

      • This video is very helpful for giving them a clear idea of what will happen. https://www.youtube.com/watch?v=VUoIzu2Wrkw
        The station for terminal 3 is called the Sydney Domestic Terminal station. They will find the stations in the basements of both the International Terminal (Terminal 1) and the Domestic Terminal. There are signs all the way along as shown in the video

  13. Would you please give us ( Me,my wife,our daughter)suggestion the cheapest transport,and not so many transfer from Sydney International airport to 428 Pitt street,CBD, thank you

    • For 3 travellers it is probably almost as cheap as the train to catch an Uber/Ola – it depends on the time of day and amount of traffic. The train is very straightforward and will have you at Central Station in 15 mins. It would be probably another 10-15 mins to walk to your accommodation. There are also shuttle services but I have not used any of these and am reluctant to recommend them. Perhaps pop over to our Facebook Community and ask the group for personal recommendations.

  14. So who would have thought it would be so complicated to get from Sydney Airport to the CBD. Too many options. I’m traveling with 2 other adults & 1 child (age 9),so 4 of us in total. Arrive on Thursday 530pm. Need to get to Mantra 2 Bond (next to Wynward Station apparently) Thinking of catching a cab but wondering with the traffic it could cost a fortune. Do you think it would be worth catching the train, even though it’s so expensive. Thanks, TM

    • I am so sorry Tina – your comment ended up in spam. I have just discovered it. I would personally take a rideshare. Uber has a special pickup area at the international airport that is only a few minutes walk from the arrivals doors. I am sure it would cost less than the train.

    • Hi Ian, that is correct! Train from International to Central station, the fare is about $17.76 You can save money by taking the 400 public bus from the international to Mascot Station and then taking the train for about $9 in total but if your budget is not super tight I would just pay the train fare.

  15. Hi Sydney Expert, Good Day.

    May I know the distance from the aiport to the 400 bus? And if possible, can I know the bus station name?

    Thanks mate

  16. So if I catch the bus to mascot station and then the train to where I’m going I don’t have to pay the ridiculous $14 to get out of the airport?

    • That’s right Jenni. Take the 400 bus to Mascot ($2.60 without or $2.10 with Opal) then a short walk to the station and $3.38 peak (or $2.36 off peak) to the city by train. Approx total cost to city $5.50 A saving of about $12 – I agree the station access fee is a joke but personally I would not bother doing the bus and train unless I was on a really tight budget.

      • thank you for your help , I am on a tight budget, i’m only coming to syndey for the day from melbourne and the difference will be like $16 in total for my travel compared to close to $40 .

  17. I have an 11:30am flight on Boxing Day and live on the northern beaches. We were going to drive in but have heard that roads will be closed on Boxing Day. What are the best alternatives?

    • As far as I know, only roads around Pitt St and Elizabeth Street will be closed for the Boxing Day sales. It should be possible to drive to the airport via the western distributor and Botany Road although it may take longer. I would consider the train if you can get to the North shore line. You change at Wynyard to the airport line, it is relatively straightforward. There are lifts at both stations and the trip from Wynyard is about 25 mins.

  18. Hello everyone,
    I am going to an event in Sydney Olympic Park, and I am looking for the FASTEST way to get there from the Airport – the cost doesn’t matter.
    Would jumping into a cab be the best option?

  19. The idea is great when one considers the other options but how dare it be called a ‘dedicated airport train service’ and charged accordingly?
    Try getting off a long international flight with young children/ elderly folk and the accompanying baggage then doing battle with commuters to the extent that it is difficult to board the train and unlikely you will get a seat, once in the door.
    Not only is it a challenge to those of us accustomed to this chaos, it is an embarrassment to be associated with this apology of a service where overseas visitors are subjected to it after having read the ‘over- the- top advertising’ so prominently displayed.

    • You are right it should not be called a dedicated airport service. The service can be a shambles during peak hours and I would certainly not recommend it for anyone travelling with young children or the elderly. As long as you move along the platform it is a lot easier to get on the front and back carriages. Every second service is an all stations train lower down the line and usually has a little more room. Hopefully one day they will drop the expensive gate fee.

  20. Can Sydney International terminal workers get a free shuttle bus around the airport area for work purposes ? When do they run ?
    I am sorry Peter I am not sure if there are any special staff buses. I know qantas used to have one for their staff but not sure how many people actually work in both terminals.

  21. I have used ASN transfers, which is a shuttle bus company.
    It was easier and much less expensive than a taxi.
    The staff are easy going but professional Aussies and the excellent driver was a local with sound knowledge of the roads.

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  23. My hubby just went for a job interview at the airport. It cost him $24 to enter and exit!! What will it cost on a weekly basis if you work there??

  24. Thanks John,

    That certainly is an option for anyone who does not have a lot of luggage or is on a tight budget. Use Wolli Creek for the International Terminal or Mascot for the Domestic. Make sure you check Google maps for the quickest route.

    • The single ticket for an adult is $4.60. The ticketing system in Sydney is currently in a change over period from paper tickets to an oyster card type system called Opal and it’s all pretty confusing however tickets for the 400 bus can be purchased on board. It is prepaid route is some areas but at the airport it is not.


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